Educating the Client with Your Savvy Personal Lines Knowledge with FAIA Instructor Jeff Odom, AAI, AIP, AIAM, CISR. Most popular movies come in a trilogy, and continuing education classes are no exception. In part three of the “Confused Client” series, Jeff will simplify the topics that clients need to be aware of and provide tips on how to alert them to the coverage gaps they could be facing. Topics include additional insureds, vacant land, the ever-popular company cars, and the PAP. Get ready to learn how to put clients at ease with this important dose of personal lines knowledge. (This class has been approved for two hours of CE credits, course number 130052